Refund policy

You can request a full refund of your first subscription payment within 14 days of purchase, with no questions asked.

Credit packs are refundable within 14 days if unused, or pro rata to the remaining credits.

Monthly renewals are not refunded unless the service failed on our side. You can cancel at any time: the subscription stays active until the end of the paid period.

SaaS payments are processed by Paddle.com Market Limited, our Merchant of Record. Request a refund from the link in your Paddle receipt, on paddle.net, or by writing to [email protected].

Refunds are paid back to the original payment method, usually within 5 to 10 business days.

Before work starts, a cancellation may be refunded in full or in part depending on costs already incurred.

Once work has started and custom deliverables have been delivered, refunds are not automatic; they may be granted for a duplicate payment, a technical payment error, or if work never started through no fault of the client.

Send requests to [email protected] with the transaction reference.